Terms & Conditions

  • 14 days notice of cancellation is required, without which a cancellation fee of up to 50% of the value of the visit is payable.
  • Payment is due within 30 days of the session. At any point after that we reserve the right to refer it to a debt collection agency, which will incur a 15% charge.
  • All pricing quoted is excluding VAT unless stated otherwise. Our VAT 
registration number is GB 221 0138 74.
  • The wellbeing of our animals is of upmost importance so no particular 
animal can be guaranteed on a visit and our Expert may stop the session at 
any time if the animals are in danger or distress without a refund.
  • If a client wishes to postpone a visit due to unforeseen circumstances, 
changes to a visit date can be made provided that there is sufficient time to do so.
  • If your allocated Expert cannot make the appointment we will endeavor to 
find a suitable replacement on the day. If we cannot arrange for a suitable replacement to fulfill our contracted visit we will offer an alternative date and a 10% discount off the rearranged visit.
  • If inclement weather precludes us from appearing at a contracted visit we will offer a suitable, alternative date.
  • If we fail to make a scheduled visit on time we will attempt to make up time during that day. If this is not convenient we will schedule a suitable return visit.
  • During any school visit we insist that a teacher remains with the class at all times. A suitable member of staff must be present at any other visit.
  • For hygiene reasons children must be aged 2 1/2 years to attend one of our workshops.
  • During an enclosed presentation (classroom, nursery etc.) we limit the 
number of attending children to a maximum of 30.
  • Photos of the workshop are permitted on the condition they do not 
interfere with the timing and execution of the session.
  • Hygiene is paramount in our workshops. Strict instructions are issued at the beginning of every workshop and must be adhered to by attending 
staff.
  • Parking must be made available for our Expert who will be ferrying live animals. If there is no suitable nearby parking available, this may have a detrimental effect on your allotted time. Alternatively, if no space is available we require a drop off/pick up point.
  • In our written communication with the client it is their responsibility to ensure that their address, postcode and telephone number are correct. If they are not, please call us on 020 3372 4300. It is also the client’s responsibility to ensure that the venue address, if different from the invoice address is made clear.