Terms & conditions

General Terms & Conditions

This agreement is between you (‘the customer’) and Wild Science Ltd (‘the service provider’). No other parties are included in this agreement.

No other agreement, verbal or otherwise, by anyone, will be deemed as a contractual obligation between the parties, except for amendments made by Wild Science, which will be communicated solely via email and clearly identified as a change to the contract.

The entirety of the arrangements is incorporated into the online portal, to which you confirm the booking. By confirming your booking, you agree to these Terms & Conditions.

1. Booking Overview

1. Bookings are for one Wild Science team member unless additional presenters are specifically booked, or a newly trained team member will be shadowing.
2. You may choose an animal experience, a science experiment, or a combination of both. If you wish to book both, you must state this at the time of booking (minimum session length applies for combined sessions). Booking one does not automatically include the other.
3. Your booking is made up of four parts in the portal: USER (you or anyone else you add), COMPANY (company, HQ and finance contact details), VENUE (where the session takes place), and EVENT (date, timetable, selected venue, and further information).

2. Changes to Bookings

1. All changes (e.g., requests for timing, session type, or format) must be communicated at least two weeks before your event. While we will do our best to accommodate, changes cannot be guaranteed and depend on availability and logistics..
2. It is the customer’s responsibility to ensure all booking and finance information is accurate at the time of confirmation.

3.  Animal Requests

1. We cannot guarantee the attendance of any specific animal. Animal selection is based on welfare, suitability, and the presenter’s discretion on the day. Requests will be considered, but not promised.

4.  Allergies & Special Requirements

1. You must inform us of any allergies or medical conditions relating to animals or science experiments at least two weeks before your session. This is essential for the safety of your group and our team.

5.  Crowd Control & Supervision

1. For the safety of all, you may be required to assist with crowd control and help prevent crowding. Our presenter may request additional support from your staff or event team, especially for larger groups or public events.

6.  Outdoor Sessions

1. Outdoor sessions must be discussed and agreed in advance. A stable table, chair, and access to power are required. Sessions must be under cover (e.g., a gazebo). If these are not provided or the weather is unsuitable, sessions may be moved indoors or adapted as needed.
2. If you cannot provide appropriate cover or power, please inform us in advance; we may be able to bring our own gazebo and power pack for an additional fee.

7.  Breaks at Events & Fairs

1. For fairs, festivals, or similar events, you must ensure our team and animals can access scheduled breaks in a safe, private area. If this is not possible, we reserve the right to finish early to ensure the protection of staff and animal welfare.

8.  Venue Requirements

1. All sessions require a table and access to power. Please ensure these are available throughout your booking.
2. Sufficient parking must be made available at the venue to accommodate the transportation of live animals and/or science equipment.

9.  Science Experiments

1. Our science workshops are hands-on and tailored to participants’ age and ability. Please let us know at the time of booking if you have specific curriculum objectives or topics in mind.

10.  Multi-Session Discounts & Cancellations

1. If you receive a discount for booking multiple sessions and cancel part of your booking, we reserve the right to adjust the charges for completed sessions to reflect the actual number of sessions taken (removing or reducing the multi-booking discount as appropriate).
2. If a session is cancelled and is due to take place in less than two weeks, a Late Cancellation fee (mentioned below [11.4]) will be applied.
3. For the remaining sessions at the discounted rate, the price for those sessions will be recalculated.

11.  Payment Terms

Wild Science (Business to Business):

1. Prices quoted are exclusive of VAT.
2. 5% discount if payment is received in full before the event date (no later than the day before the event). If the discounted amount is received on or after the date of the event, the additional amount (removing the discount) will still be due and must be paid within 30 days of the event.  Otherwise, full price applies with payment due on a 30-day invoice.
3. Invoices for registered businesses/organisations must be paid within 30 days from the invoice date. Late payment fees apply: £100 per invoice for late payment, with new invoices generated and additional fees added every 30 days overdue.
4. Cancelling a confirmed booking less than two weeks prior to the session taking place will result in a Late Cancellation fee totalling 50% of the invoice total.

Wild Science Parties (Consumer Bookings):

1. Prices quoted are inclusive of VAT.
2. 50% deposit required to secure your booking.
3. The remaining balance is due no later than 16:00 on the working day before the event.
4. Failure to pay the balance by this deadline will result in your booking being classed as a last-minute cancellation. In this case, we will not attend, and your deposit will be retained as a Late Cancellation fee (as above).

General Payment Terms:

1. Bank/cheque payments must reference the invoice number/Event ID or email remittance advice to [email protected]. All payments received will be automatically allocated to the oldest invoice on your account. Duplicated payments will be returned upon request with a charge of 20%, or may remain on the account for future bookings at no extra cost. Wild Science reserves the right to issue legal proceedings to recover unpaid sums.

12.  Media & Marketing

1. By sharing photos, videos, or other media of our services with us (via email, social media, or other means), you grant Wild Science Ltd permission to use this content for marketing and promotional purposes, including on our website and social channels.

13.  GDPR & Data Protection

1. All personal information provided to Wild Science Ltd is handled in accordance with GDPR and relevant data protection legislation. We will only use your data for booking administration, service delivery, and essential communications. We do not share your data with third parties except where required for service delivery or legal compliance. For full details, see our Privacy Policy.

14.  Incidents & Emergencies

1. Any incidents that occur during a session must be reported to the office as soon as possible, along with all relevant details.

15.  Health & Safety and Event Stoppage

1. Wild Science Ltd will always adhere to Health and Safety standards and will remind participants at the outset of each presentation.
2. The Customer must ensure that all participants adhere to the rules put in place. Any event can be stopped without a refund if we cannot guarantee the safety and well-being of the presenter and/or any animals used.

16.  Acts of God, Traffic & Weather

1. Wild Science Ltd agrees that their representative will arrive and be ready to present at the scheduled date and time, subject to Acts of God, sickness, traffic, or weather. In such cases, Wild Science Ltd will make up the time during that day or, if necessary, schedule a return visit at no extra cost.

17.  Agreement Confirmation

1. The booking is confirmed once you have agreed to our Terms & Conditions by clicking the Confirm button in the Events tab and, if required, paying the required deposit (by card through the portal).
2. Please note: Your booking is not secured in our diary until you confirm through the portal. Until this is done, your chosen date remains available and can be booked by someone else.

Wild Science – “Up To 10% OFF” Offer

Valid for Events Booked Between 1st September 2025 and 31st January 2026

Who Can Benefit?

This offer is available for new bookings only for events scheduled during the promotional
period above.

How to Claim Your Discount

To receive the discount, simply mention this offer when you book.
Please note:

• Discounts cannot be applied to bookings already accepted or confirmed in our diary on
  our online portal before or after the offer was announced.
• Make sure to reference the offer during your initial enquiry or booking.

Discount Details

Business Bookings (B2B – Wild Science)

• 5% off the current full price.
• Extra 5% off (total 10%) if full payment is made before the session date.
• If payment is made after the session, only the 5% discount applies.

Consumer Bookings (Wild Science Parties)

• 5% off the current full price.

Changes & Cancellations

• If your booking is moved to a date outside the promotional period, the discount will no
  longer apply.
• If you cancel and rebook for a date outside the offer period, the discount will not be
  honoured.

Important Notes

• This offer is subject to availability and may be withdrawn at any time.
• It applies only to the current full price at the time of booking—not to previously
  negotiated or discounted rates.
• The discount is non-transferable and has no cash value.
• All standard Wild Science terms and conditions still apply.

For the most up-to-date and detailed Terms & Conditions, please refer to wildsci.co.uk/terms-and-conditions.

If you have any questions or require clarification, please contact us at [email protected] or 0330 113 1136.